SETEC Informatica

Legal area

Privacy Policy

This page contains the privacy notice for the SETEC Informatica Srls website and contact requests.

Back to home Go to the Cookie Policy

Categories of personal data

  • Identity and contact details voluntarily submitted by email, telephone or the site's Contact, SAIE and H2O forms.
  • Data related to sales requests, support, assistance and information about SETEC products
  • Technical browsing data, IP address and temporary data required for the CAPTCHA and abuse prevention.
  • Required fields are needed to handle your request: the form cannot be sent without them. Other fields are optional.

Main purposes

  • Management of contact and support requests
  • Sending commercial or technical information requested by the user
  • Registration of professional contacts collected at trade fairs and management of free-ticket requests for SAIE and H2O
  • Administrative and legal obligations connected to the service
  • Security, maintenance and technical improvement of the website

Legal basis

  • Execution of pre-contractual or contractual measures requested by the user
  • Legitimate interest in responding to information and sales requests
  • Compliance with legal or administrative obligations, where applicable
  • Optional consent to load Google Maps; withdraw it using “Disable the map” or the Cookie Policy.
  • Acknowledging the privacy notice in forms does not authorize newsletters or additional promotional communications.

Recipients

  • Internal staff authorized to manage requests
  • Technical providers involved in hosting, email management or website operation, if necessary
  • Event organiser or ticketing-platform provider, limited to the data required when the user requests a free ticket
  • Public authorities or professional consultants when required by law

Retention period

  • Contact-request data is retained for as long as needed to handle it and, as a rule, no longer than 24 months after the last interaction
  • Data used only for a free ticket is normally retained for no more than 6 months after the event ends
  • CAPTCHA challenges expire within 10 minutes, CAPTCHA proofs within 5 minutes, and technical anti-abuse rate-limit data within one hour
  • Administrative or contractual data may be kept longer if required by law
  • Technical server logs may be retained by the hosting provider for the period needed for security, maintenance and system integrity

Third-party resources

  • The site uses local HTML, CSS, JavaScript, images, fonts, ZWCAD videos and laser scanner survey video previews: playing these files does not contact external video platforms.
  • Maps on the Contact, SAIE and H2O pages are optional and load only after authorization. Google Ireland Limited then receives your IP address and browser data; processing, including any international transfers, is described in the Google notice linked beside the map.
  • Social networks, Matterport Virtual Tours and other external services are simple links: they are contacted only when the user chooses to open them. Processing then depends on the relevant provider.

Google Ads and conversion measurement

  • Only with advertising measurement consent does the Google tag measure ZWCAD commercial quotation requests accepted by the server. The legal basis is consent, which can be refused or withdrawn through Privacy preferences in the footer.
  • Measurement may process click and cookie identifiers, the visited page, IP address and technical browser data. The conversion contains a random request identifier, without name, email, phone number or message content.
  • The recipient is Google Ireland Limited. Google's information on data processing, retention and transfers is available through the links below; cookie lifetimes are listed in the Cookie Policy.
  • Google Analytics, remarketing, personalised advertising and enhanced conversions remain disabled. Acknowledging the form's privacy notice is not advertising consent: the form also works when consent is refused.

Google Privacy · Data processing in Google services

Advertising source of ZWCAD quotations

Only with advertising measurement consent, SETEC keeps campaign parameters and click identifiers in the browser for up to 30 days, including navigation between pages. A new advertising visit may replace them; ordinary navigation does not extend expiry. Withdrawal or resetting preferences removes these browser data.

When you send a commercial ZWCAD quotation request, available data are included in the email to SETEC with the request code and timestamp including time zone, to link enquiry, quotation and sale in the sales register. They are not proof of a sale attributed by Google. Without consent or sufficient data the form still works and the source remains unverified.

Deleting browser data does not delete information already sent to SETEC: emails and the sales register follow the retention periods for handling enquiries and applicable obligations. Contact SETEC to exercise your rights.

Allowed parameters: utm_source, utm_medium, utm_campaign, utm_id, utm_content, utm_term, gclid, gbraid and wbraid. Full URLs and other parameters are not stored.

Data subject rights

  • Right of access, rectification, erasure and restriction of processing
  • Right to object, where applicable, and right to data portability
  • Right to withdraw consent when processing is based on consent
  • Right to lodge a complaint with the Italian Data Protection Authority